Shipping policy

Shipping Policy

Thank you for shopping with Mykittyjoy. Please review our shipping terms below.

Order Processing
Orders are processed within 1–3 business days after payment confirmation (excluding weekends and holidays).

Delivery Time
Standard international delivery typically takes 10–20 business days after shipment.
Estimated total delivery time: 11–23 business days (processing + shipping).

Delivery times are estimates and may vary depending on destination, customs clearance, and local courier services.

Tracking Information
A tracking number will be sent to your email once your order has been shipped. Please allow 2–5 business days for tracking updates to appear.

Shipping Coverage
We ship to most countries worldwide. If your location is not serviceable, we will notify you before processing your order.

Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other local fees depending on your country’s regulations. These charges, if applicable, are the responsibility of the customer.

Delays
While we aim to deliver within the estimated timeframe, delays may occur due to customs inspections, weather conditions, courier disruptions, or other circumstances beyond our control.

Lost or Damaged Packages
If your order arrives damaged, incorrect, or appears lost in transit, please contact us within 7 days of delivery (or expected delivery date) with your order number and supporting photos (if applicable).

We will investigate the issue with the shipping carrier before determining the appropriate resolution, which may include a replacement or refund where applicable.

If tracking information shows that the package was delivered to the address provided at checkout, we will assist you in contacting the shipping carrier to investigate the issue. Resolution will be handled on a case-by-case basis.